Job Title
Workplace Experience & Hospitality Supervisor (One Bangkok)
Job Description Summary
Note: The Official Position Title is Floor Ambassador Supervisor You will lead a team of Receptionists and Workplace Ambassadors to deliver a seamless, hospitality-driven workplace experience within a dynamic corporate environment. This role is responsible for maintaining exceptional service standards across front-of-house operations, employee engagement, workplace hospitality, and day-to-day workplace experience delivery while ensuring consistent team performance and operational excellence.
Job Description
About the Role:
Lead and supervise a team of Receptionists and Workplace Ambassadors, ensuring consistent service delivery, coverage planning, and workplace hospitality standards across the site.
Act as the primary escalation point for workplace experience issues, visitor management concerns, employee requests, and service recovery situations.
Oversee daily workplace readiness, including reception operations, meeting rooms, collaboration spaces, pantry services, and common areas to ensure a premium employee and guest experience.
Coach, develop, and support team members through onboarding, scheduling, performance management, and ongoing service excellence initiatives.
Partner closely with Facilities, Workplace Experience, Security, and vendor teams to drive operational improvements, workplace events, and employee engagement activities.
About You:
Minimum 2–5 years of experience in workplace experience, hospitality, hotel operations, customer service, front office, or corporate services environments.
Previous experience in coaching, supervising or coordinating front-of-house, guest services, reception, or workplace teams is highly preferred.
Strong people-oriented personality with a passion for delivering exceptional customer and employee experiences.
Excellent communication and stakeholder management skills, comfortable interacting with employees, visitors, vendors, and senior leadership with both Thai & English.
Highly organized, proactive, and service-oriented, with the ability to manage multiple priorities in a fast-paced corporate environment.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
Being part of a growing global company;
Career development and a promote from within culture;
An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us
INCO: “Cushman & Wakefield”
