AP/AR Team Leader

Job Title

AP/AR Team Leader

Job Description Summary

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory. Process all invoices (head lease and (sub)lease) and settle all payments in due course relating to the validated operational costs and incomes of the properties occupied by Cushman & Wakefield's GOS clients in order to enable them to prevent any additional funding or penalty costs.

Job Description

Other professional qualifications required for filling the position:

• BSC/MSC degree is required or can be exchanged with relevant real estate operation experience in international environment
• Finance/management degree is an advantage
• 5 years relevant work experience is required preferably in shared services environment
• Service coordination experience is required
• Finance processing experience in international environment is an advantage
• 1 year people management experience required preferably in shared services environment
• Process transitioning experience is an advantage

Foreign language skills required for filling the position:

• English language advanced
• Knowledge of any other European language is an advantage

Required skills for filling the position:

• Excellent IT literacy
• Client technology platform SME
• Advanced MS Office
• Excellent written and verbal communication skills
• Excellent problem-solving skills
• Excellent analytical skills
• Strong leadership skills
• Able to work independently and in a team
• Incredibly strong work ethic
• Flexibility during times of change
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Proactive, enthusiastic and willing to learn
• Independent mindset and willing to make responsible decisions
• Incredibly high emotional intelligence
• Able to recruit team, role and subgrade best fit team members
• Focussed on continuous improvement and exceeding set targets

Responsibilities of the jobholder:

• Drives the PSC and its Portfolio Administration Lease Finance Team to meet defined performance targets in relation to invoice and receipt processing, payment management and all aspects of Payables and Receivables Accounting or any other Lease Finance activity as required
• The AP/AR Team leader is responsible for ensuring that the Team delivers against their quality and performance targets and delivers an outstanding service to the clients. Ensures that payables and receivables managed on behalf of clients are correctly stated in the appropriate records, are paid on time, invoices and receipts are correctly attributed and recorded.

Regular tasks:

Daily and other BAU tasks to deliver:

• Day to day identification of quality issues and risks and escalation of such issues
• Establish and maintain professional and effective working relationships with external and internal clients, colleagues and management
• Ensures that draft and actual charge raising is carried out on time
• Ensures that invoice volumes awaiting approval or being queried and approval/query resolution times in the P2P system are minimised
• Manage and drive recurring & non-recurring charges’ payment process on time
• Obtaining payment approvals
• Supervising and managing invoice and receipt postings to Property Management & Accounting systems
• Management of aged creditor and debtor items
• Query management and account reconciliations
• Ensures that bank reconciliations are prepared in line with deadlines
• Ensures that inter account bank transfers are managed same day
• Ensures that BACS/SEPA/Credit Transfers are released same day
• Ensures that cash allocation (tenant receipts and creditor returned payments/refunds) is up to date
• Ensures that returned payments, refunds and write off requests awaiting approval are minimised
• Supports that cash collection (tenant income, creditor debit balance) is maximised
• Ad hoc reporting upon request
• Regular monthly reporting
• Ensures all spreadsheets/tools/reports are kept up to date where appropriate
• Preparing monthly / quarterly reports & KPI reports (multiple clients)
• Drives process implementation, documentation and improvement
• Ensuring client requirements and Cushman & Wakefield quality procedures are followed
• Collaboration with other departments (Cost, Data, Estate/Account Management)
• Liaising with client and third-party contacts as appropriate
• Accountable for supporting and/or managing process-, technology-, service- and client transitioning projects
• Ensures that approved processes, BAU process documents and guidelines are kept up to date

Service coordination tasks:

• Service coordination within the Client Finance Team
• Supervising internal and external audits
• Approves financial outputs provided to clients
• Develops and maintains the team's back up structure
• Creates and maintains the yearly AP & AR charge raise, payment run, billing & collection calendars

People's management tasks:

• On boarding of new team members, managing knowledge transfer and on the job training
• Accountable for maintaining and developing their direct reports' competence, motivation and engagement level
• People managing team members directly reporting to the employee

Cushman & Wakefield is an equal opportunity / affirmative action employer.

All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic.

Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace.

If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact

INCO: “Cushman & Wakefield”