Job Title
Help Desk Team Leader
Job Description Summary
We are seeking an experienced and proactive Help Desk Team Leader to oversee the day-to-day operations of a busy Help Desk function supporting a dynamic, public-facing environment. This role plays a critical part in ensuring service requests, incidents and operational issues are effectively coordinated and resolved while maintaining a high standard of customer service and operational performance. The successful candidate will lead a small team, coordinate operational responses across multiple stakeholders and help drive continuous improvement across service delivery.
Job Description
#LI-DNI — Do Not Ingest.
Key Responsibilities
Lead the day-to-day Help Desk operations and coordinate service requests and incidents.
Ensure issues are prioritised, escalated and resolved within agreed service levels.
Support and manage Help Desk team members to maintain high service standards.
Coordinate with operational teams, contractors and stakeholders across live environments.
Maintain accurate records, reporting and operational documentation.
Support continuous improvement and operational efficiency initiatives.
About You
Experience in Help Desk, facilities coordination or operational support roles.
Strong leadership, communication and stakeholder management skills.
Ability to manage competing priorities in fast-paced environments.
Calm, solutions-focused and customer-oriented approach.
Experience working within public-facing or operational environments is highly regarded.
Why Join Us
Supportive and collaborative team culture.
Opportunity to work in a dynamic operational environment.
Career growth and development opportunities.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
INCO: “Cushman & Wakefield”
