Job Title
Facilities Coordinator
Job Description Summary
The Facilities Coordinator supports the facilities team by providing day-to-day operational, administrative, and customer service support. This role is responsible for managing facilities tickets, coordinating communications through Slack and shared email channels, tracking service performance, supporting signage requests, and assisting with vendor coordination as needed. The position plays a key role in ensuring a responsive, well organized, and high-quality workplace experience for employees and stakeholders.
Job Description
Core Responsibilities
1. Ticket Management
- Serve as the primary owner for facilities ticket management at the regional sites
- Monitor incoming requests, assign work orders as appropriate, and ensure timely follow through
- Track open and closed tickets and escalate issues that require additional attention
- Maintain strong service delivery by monitoring SLAs, response times, and completion timelines
- Support reporting on ticket volume, trends, KPIs, and service performance metrics
2. Communication and Request Intake
- Serve as the primary point of contact for facilities-related Slack channel communications
- Provide timely responses, updates, and coordination through Slack to support workplace needs
- Serve as the primary owner of the facilities email alias, including monitoring, routing, and responding to requests
- Maintain clear and professional written communication with employees, vendors, and internal stakeholders
- Act as a go-to resource for employees, addressing facilities-related inquiries and requests
3. Workplace & Facilities Operations Support
- Assist in managing day-to-day facilities operations to ensure a safe, functional, and well-maintained workplace
- Conduct structured facilities and space readiness walks to proactively identify deficiencies
- Conduct routine and monthly site inspections to ensure the site meets service quality standards
- Help ensure meeting rooms, collaboration spaces, and common areas consistently meet readiness standards
- Support preventative maintenance program tracking and coordination of vendor services (janitorial, maintenance, specialty trades)
4. Event & Workplace Experience Support
- Support planning and execution of onsite events and employee programming, including coordination of logistics (catering, A/V, space setup, vendor access)
- Ensure event space readiness through setup, walkthroughs, and alignment with Facilities, IT/AV, and vendor partners
- Provide day-of event support as a visible point of contact, troubleshooting issues to ensure a seamless experience
- Assist with post-event breakdown, space reset, and continuous improvement based on feedback
5. Vendor & Contract Coordination Support
- Provide support for vendor escorting in accordance with site access and safety procedures
- Track vendor performance and escalate issues as needed
- Support maintenance of service contracts, including renewals and documentation
- Provide secondary communication with vendors/internal teams regarding service schedules, work status and follow up items
6. Operational Support
- Create and maintain clear written documentation related to service requests, work orders, and issue resolution
- Assist with monitoring operational workflows to ensure consistent service quality and accountability
- Support special projects, workplace initiatives, and events as assigned by the facilities leadership team
- Provide general administrative and operational support to the facilities team as needed
7. Financial & Administrative Support
- Create and manage Purchase Orders (POs) in alignment with budget and contract requirements
- Process and track vendor invoices, ensuring accuracy and timely payment
- Partner with Facilities Managers to support monthly accruals, including tracking open POs and outstanding expenses
- Assist in budget tracking, variance reporting, and maintaining accurate financial records
- Support vendor onboarding and ensure compliance with contractual and financial requirements
KPIs / Success Measures
- Ticket response time and SLA compliance
- Timely resolution of facilities requests
- Email alias and Slack channel responsiveness
- Accuracy and timeliness of signage coordination
- Quality of request follow through and stakeholder communication
Support of vendor coordination and workplace service delivery
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $31.52 - $37.08
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”
