Job Title
Multi-Market Lead, Project & Development Services
Job Description Summary
This role is responsible for leading, coordinating, and scaling multi‑market Project & Development Services (PDS) delivery and pursuits across geographies, sectors, and service lines. The Senior Director serves as the central point of integration between business development, sector leadership, and local market delivery teams to ensure consistent, high‑quality execution for complex, multi‑location clients. The Multi‑Market PDS Lead drives pursuits from origination through close, establishes account governance structures, and oversees ongoing delivery performance across regions. This individual plays a critical role in expanding Cushman & Wakefield’s multi‑market platform, strengthening national and global client relationships, and ensuring consistent delivery standards across the PDS organization.
Job Description
Key Responsibilities
Multi‑Market Pursuits & Business Development
Lead and coordinate multi‑market pursuits across regions, partnering with business development, sector leaders, and service lines to identify, qualify, and win complex opportunities.
Drive pursuit strategy across multiple geographies, ensuring alignment on scope, pricing, staffing, risk, and delivery approach.
Lead RFP responses, presentations, and client interviews for large, complex, multi‑market assignments.
Collaborate with local market, regional, and account leadership to develop integrated solutions, competitive fee models, and staffing plans.
Maintain visibility into multi‑market pipeline activity, forecasting potential revenue and conversion performance.
Act as a senior client‑facing representative through pursuit close and early engagement phases.
Collaborate with marketing teams to develop and maintain multi-market specific collateral for quick response requirements and sector specific opportunities.
Account Setup & Governance
Establish structured account management frameworks for multi‑market and national clients.
Develop governance models, communication protocols, escalation paths, and reporting standards across regions and service lines.
Stand up and lead account teams, including account managers, regional delivery leaders, and specialty resources.
Ensure consistency in service delivery, risk management, and quality assurance regardless of geography.
Create feedback loops to track client satisfaction, performance metrics, and continuous improvement opportunities.
Delivery Oversight & Performance Management
Partner with regional and local PDS leaders to ensure appropriate staffing, execution, and oversight of awarded work.
Engage with service line account leads and client relationship owners to ensure delivery alignment and satisfaction for each account.
Attend and/or lead client QBR’s, representing PDS as the service line lead to drive service expansion.
Monitor financial performance, delivery quality, and client satisfaction across active multi‑market accounts.
Identify risks, gaps, or inconsistencies in execution and drive corrective action.
Support escalation and resolution of client or delivery issues across markets.
Ensure alignment between contracted scope, fee structures, and execution across regions.
Cross‑Service Line & Global Coordination
Work across service lines to integrate project management, project controls, advisory, and specialty services into unified client solutions.
Coordinate with global counterparts where applicable to support international pursuits and accounts.
Promote collaboration across sectors, geographies, and service teams to maximize client value.
Drive consistency in how PDS services are positioned, marketed, and delivered across the platform.
Scaling the Multi‑Market Platform
Build and lead a scalable team of account managers and multi‑market delivery leaders.
Network and collaborate with Telent Acquisition to develop a warm bench of candidates to growth.
Develop repeatable processes, tools, and playbooks for multi‑market pursuits and account management.
Identify opportunities to expand services within existing multi‑market and national accounts.
Support PDS leadership on strategic initiatives, operating models, and risk mitigation efforts to grow the multi‑market platform.
Champion best practices, talent development, and knowledge sharing across markets.
Qualifications & Experience
Bachelor’s Degree in Architecture, Engineering, Construction Management, Real Estate, or related field; advanced degree or professional certifications (PMP, LEED, etc.) preferred.
12+ years of experience in project management, construction management, real estate, or professional services.
Demonstrated experience leading multi‑market or national accounts preferred.
Strong background in business development, complex pursuits, and client relationship management.
Proven ability to lead cross‑functional teams across geographies within a matrixed organization.
Deep understanding of project delivery models, staffing strategies, commercial structures, and risk management.
Experience working with both occupier and investor clients is a plus.
Key Skills & Attributes
Executive‑level leadership presence with the ability to influence without direct authority.
Strong business development leadership with proven pursuit and revenue‑generation capability.
Exceptional communication skills, both client‑facing and internal.
Highly organized with the ability to manage multiple pursuits and accounts simultaneously.
Strategic thinker with disciplined execution and strong operational judgment.
Collaborative mindset with a focus on integration across service lines and geographies.
Commercially savvy with strong financial understanding and accountability.
Comfortable operating in a fast‑paced, evolving environment.
Success Measures
Growth in multi‑market PDS revenue and pipeline conversion.
Consistent win rates on complex, multi‑service‑line pursuits.
High client satisfaction, retention, and account expansion.
Effective account governance with clear roles, accountability, and delivery consistency.
Strong collaboration across sectors, service lines, and geographies.
A scalable, repeatable platform for delivering multi‑market work.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 170,000.00 - $200,000.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”
