Job Title
Assistant Manager - Soft Services
Job Description Summary
Job Description
Position: Asst. Facility Manager –Soft services
Reporting to: Facility Manager
DUTIES & RESPONSIBILITIES
To provide management advice for Helpdesk for escalated issues during the shift To ensure immediate response to all priority calls during the shift and follow escalate process To ensure planning is done for all internal Events in coordination with events team Accomplish Key Performance Indicators. To provide management advice for Front Office for escalated issues during the shift To ensure immediate response to all priority calls during the shift and follow escalate process To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep To ensure front has newspapers & magazines are placed by FOE To provide management advice for Mail Room for escalated issues during the shift To ensure immediate response to all priority calls during the shift and follow escalate process To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits. To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services To discuss and assist facility manager on monthly basis on the vendor performance matrix To ensure caterers are maintaining a high standard of hygiene in the services areas During food run out situation, coordinate with the catering vendor or any other alternative arrangements To ensure lab test is done for Raw Materials, Preparations Stage & Service Stage To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria To conduct quarterly basis the traffic analysis and ensure that waiting time on the cash counter and food counters To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic To ensure that tracking is done on the vendor crockery like spoons, plates etc to ensure no shortage To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions To ensure all such communication is entered in the Technical team/HK team log book to inform the next shift person To make facility tour and list out all such actions needed Prepare weekly rosters for Helpdesk, Front Office, Mail Room and communicate in advance to the team To adhere to Policies, Processes & procedures and also the statutory documents To adhere to SLA & KPI as agreed To coordinate with Engineering team for any such issues that need their help
INCO: “Cushman & Wakefield”
