Job Title
Lead Account Manager
Job Description Summary
Act as client lead and single point of contact for Portfolio Administration services for each assigned client account. Working with internal stakeholders/colleagues, ensure up-to-date, accurate, complete and consistent lease data base, in order to deliver cost effective and proactive operational and financial portfolio management for the occupier clients of Cushman & Wakefield GOS. The Account Manager role takes oversight of the end-to-end Portfolio Administration service and acts as a point of escalation for issue resolution.
Job Description
Professional qualifications and experience required:
BSC/MSC degree required
7 years data processing or real estate operation experience in international environment is required
3 years of people management experience required preferably in shared services environment
2 years of process transitioning experience
4 years of service coordination experience
Foreign language skills needed:
English language advanced, professional
Knowledge of any other European language is an advantage
Other skills:
Excellent IT literacy
Advanced MS Office
Client technology platform SME
Excellent written and verbal communication skills
Excellent problem-solving skills
Excellent analytical skills
Strong leadership skills
Able to work independently and in a team
Incredibly strong work ethic
Flexibility during times of change
Ability to effectively prioritize and execute tasks in a high-pressure environment
Proactive, enthusiastic and willing to learn
Independent mindset and willing to make responsible decisions
Incredibly high emotional intelligence
Able to recruit team, role and subgrade best fit team members
Focussed on continuous improvement and exceeding set targets
Responsibilities of the jobholder:
Comply with all Client and Cushman & Wakefield internal processes and data quality controls
Delivering the contracted service level
Regular tasks:
BAU tasks to deliver:
Proactively develop and maintain strong client and internal stakeholder relationships
Serve as first point of escalation for all matters relating to a client within the assigned team
Manage contract performance and scope to ensure meeting of all deliverables for the accounts within the assigned team
Identify and resolve inefficiencies in existing account processes and work with existing manager and other internal stakeholders to determine how to improve
Support Integrated Portfolio Management initiatives
Support and assist with departmental initiatives and ensure company standards are implemented, met and maintained
Host weekly meetings with direct reports to help resolve client issues and challenges
Service coordination and governance tasks:
Ensuring that the daily workload is properly distributed, and if it is necessary prioritising them
Connect associates to regional leadership teams and with each other
Provide a forum for managers to discuss concerns, clients, associates and highlights within the region
People's management tasks:
Maintain and develop their direct reports' competence, motivation and engagement level
Actively manage account talents by providing talent reviews, performance reviews and succession planning for all staff within the assigned region. May include 9 block ratings with the management team highlighting rising stars, low performing associates, and subject matter experts.
INCO: “Cushman & Wakefield”
