Job Title
Helpdesk Analyst
Job Description Summary
Job Description
Primary purpose of the job:
Record and maintain up-to-date, accurate, complete and consistent lease data base in order to ground and secure cost effective and proactive operational and financial portfolio management for the occupier clients of Cushman & Wakefield GOS.
Other professional qualifications required for filling the position:
BSC/MSC degree is required
0,5 -1 years of experience in administrative/helpdesk/catering role preferred but not essential
Data processing experience in international environment is an advantage
Work experience on real estate field is an advantage
Foreign language skills required for filling the position:
English language intermediate
Knowledge of any other European language is an advantage
Required skills for filling the position:
Strong IT literacy
Intermediate MS Office
Very good written and verbal communication skills
Very good problem-solving skills
Very good analytical mindset
Able to work independently and in a team
Strong work ethic
Flexibility during times of change
Ability to effectively prioritize and execute tasks in a high-pressure environment
Proactive, enthusiastic and willing to learn
Responsibilities of the jobholder:
Act as main point of contact between team/client to control processes and assist communication, wherever possible
Liaison with clients and 3rd parties i.e. landlords, tenants, and their agents to ensure uninterrupted use of the client’s premises, effectively acting as the intermediary between landlord and tenant
Sourcing of leases/documents/plans/photographs from clients and their advisers
Such other duties as reasonably required
Assist in the delivery of monthly KPI and other reports as required
Comply with all clients’ and Cushman & Wakefield’s internal processes and data quality controls
Efficient management of their own workload
Knowledge sharing and effective communication with their team members
Production and presentation of regular and ad-hoc reports
Holding and/or attending to ad-hoc and reoccurring meetings
Managing and being part of the back-up system within the team
Creation and handling of the training materials (e.g. regular maintenance of L5 documents)
Managing and taking part in the training of the new joiners
Regular tasks:
Daily and other BAU tasks to deliver:
Manage the helpdesk for C&W client properties which includes acting as the first point of call for maintenance queries
Arrange surveyor/landlord inspections for C&W client properties, ensuring strict security procedures are adhered to
Maintain records for all inspections
Manage and maintain a Web based job tracker which records maintenance issues, ensuring updates are provided and relevant details are passed to surveyors
Consult leases to determine who is responsible for maintenance repairs and liaise with managing surveyors to confirm responsibility
Contact landlords and tenants to ensure issues are dealt with appropriately and efficiently
Liaise with and log jobs to external Facilities Managers ensuring deadlines are met and accurate and detailed information is provided
Where appropriate, provide advice/support to other team members to enable and ensure their contribution to outputs and adherence to procedures
Main records and documents kept by the jobholder:
All Data related documentation should be stored on Shared drives or SharePoint according to the documented processes
INCO: “Cushman & Wakefield”
