Job Title
Executive - Transport
Job Description Summary
Job Description
Service Delivery
- Deliver high-quality, prompt, and courteous transport management services.
- Ensure smooth daily transport operations while maintaining service standards.
- Attend to emergencies, including medical transport needs, ensuring minimal disruption.
Coordination & Communication
- Liaise daily with the Customer’s Transport Manager on operational matters.
- Escalate all issues beyond delegated authority to the Transport Manager.
- Coordinate with vendor operations teams to ensure timely employee pickups and drops.
- Attend and respond to employee calls regarding day-to-day transport issues.
- Communicate any SOP changes or process updates to the Transport Manager.
Fleet & Vendor Management
- Monitor and control fleet deployment by vendors (drivers and vehicles).
- Ensure compliance with safety and quality norms before dispatch (seat belts, first-aid kit, fire extinguisher, communication system, and driver readiness).
- Validate cab-in times and cross-check with cab requests.
- Coordinate vehicle maintenance and servicing schedules.
- Ensure vendor adherence to operational standards and office decorum.
- Report all vendor non-compliance or process deviations to the Transport Manager.
Operational Planning
- Prepare and ensure availability of transport rosters before dispatch.
- Incorporate all deviations before dispatch and document last-minute changes.
- Plan and coordinate driver schedules and shifts.
- Optimize route planning to reduce operational costs and improve efficiency.
- Utilize GPS or Transport Management Systems (TMS) for real-time tracking.
Compliance & Safety
- Ensure adherence to transport safety norms and legal regulations.
- Maintain proper documentation for audits, inspections, and compliance checks.
- Investigate transport incidents and report findings with corrective actions.
- Track fuel consumption, mileage, and vehicle usage to prevent misuse.
Reporting & Analysis
- Ensure timely release of daily MIS reports by the vendor.
- Analyze transport data to identify trends, inefficiencies, and improvement areas.
- Prepare and submit periodic performance and compliance reports to management.
Issue & Grievance Handling
- Address and resolve transport-related employee complaints.
- Handle grievances and disputes with drivers and vendors effectively.
INCO: “Cushman & Wakefield”
