Job Title
Senior Facility Manager
Job Description Summary
Job Description
Role Description:
Key Responsibilities
Operations
• Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client.
• Manage the deployment to ensure service deliveries.
• Developing a solid and trusting relationship between clients, Occupiers and company
• Resolving occupiers’ issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients, occupiers and internal teams
• Strategic planning to improve client results/deliverables
• Negotiating contracts with client and establishing timeline of performance
• Monitoring and controlling of client’s budget
• Working with other departments to ensure the service deliveries and all occupiers needs are met
• Collaborating with other functions in minimizing the operational expenses
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team
members, stakeholders, and possible use in future case studies or company training
• Meeting all client/occupiers needs and deliverables according to proposed timelines
• Analysing data to enhance customer/occupier relationship management
• Expanding relationships and bringing in new opportunities
• Consistently maintain service standard
• Organic Growth and Profitability
• Sustain and reduce operational expenses through timely analysis of reports and provide solutions to counter
any discrepancies
• Apprise the management of any serious reversal or threat to the operations on time
• Meet the sales and profit targets of the site.
• Ensure organic growth of sales and sites by developing and promoting service excellence
• Ensure 100% occupier retention
• Ensuring business continuity programs at implemented
• Meticulous planning and execution of shut-down
• Guiding the team and service provider / OEM's for Warranties, AMC Execution, Preventive/Predictive
Maintenance Programs, oversee sourcing of services and materials related to facilities,
• Conducting invoice reviews, vendor evaluation, conduct monthly meetings
Cash and Debtors Management
• Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash
control documents
• Ensure that all the CAM invoices are raised and delivered to the occupiers as per schedule
• Ensure that the CAM the outstanding amount is minimal
• Ensure that the data required for the raising of invoices is sent to the accounts department on time
• Keep track of all the invoices of the site
People Management and Training
• Manage the on-site team with key competencies
• Prepare activity schedules and assign duties
• Ensure proper staffing for maximum productivity and higher standard of quality
• Promote a healthy and teamwork-oriented atmosphere within the site
• Identify the training needs of his team and assist in the development of modules to address the same
• Ensure that all the HR processes and staff welfare activities are implemented and carried out
• Communication and Client Retention
• Stay in close communication with the client for all issues regarding services, additional business, new
initiatives and hygiene and prepare documents of the same
• Understand and exceed the expectations of the client in order to ensure complete satisfaction
• Address all issues pertaining to the client and the operations in a timely manner
Wastage Control and Cost Management
• Maintain a record of the daily waste disposal; plan and prepare the data in-line with operational needs
• Ensure that all Municipal rules and regulations concerning waste disposal and segregation are strictly
• followed
• Minimise wastage and able to recycle excess ingredients for other dishes in accordance with the highest
• hygiene standards
• Coordinate with the Purchase department to understand the cost trends and revisions
• Ensure compliance to Environmental Norms and Standards
Legal Compliances
• Co-ordinate with the HR, QHSE and Legal departments to ensure that all the legal compliances are met
• with and a copy of the same is maintained at the site
• Systems Implementation and Process Management
• Ensure that all the systems and processes are implemented and followed as per the company policy
• Ensure that all the work processes are documented and displayed
• Procurement and Inventory Management
• Responsible for monitoring the daily raw material indent
• Ensure that all the processes and checklists are followed and maintained accurately on a daily basis
• Ensure that the goods are stored as per the laid down norms of the company
HSE
• Ensure that safety and hygiene policy is strictly followed at the site
• Incident Prevention and prompt reporting with RCCA in-case of an incident
• Responsible for maintaining record of all hygiene related procedures, initiatives and incidents
• Responsible for co-ordination with the HSE teams to implement the policy and process
• Ensure that all incidents pertaining to HSE are reported to the concerned teams on time
• Operational ownership of all the HSE processes.
• To ensure safety score is above benchmark.
• Timely communication of all possible on-site hazards to the concerned department
• Responsible for the timely renegotiation of the existing contract along with rate renewals
• Ensure that the site is operating with valid and up-to-date agreements
Qualifications:
• Business acumen
• Commitment to service delivery quality
• Strong financial and budgeting skills
• Sound written and verbal communication
• Well-groomed and able to represent C&W in a professional manner
• Customer focused
• Interpersonal skills
• Organised and self-motivated
• Leadership and team building abilities
• Computer literacy
• Innovative and out of box thinking
• Attention to details
• Process Oriented
• Visioning and Strategic Direction
• BE /Diploma in Electrical Mechanical or Graduation / MBA with 10-15 Yrs. with Facility.
INCO: “Cushman & Wakefield”
