Solution Architect - Legal Systems

Job Title

Job Description Summary

Job Description

We are seeking an experienced Solution Architect to support with the deployment of a CLM (ContractPodAi) to our largest lines of business across the US.

The Solution Architect will report to the Legal and Procurement Systems organisation, part of the wider Enterprise Technology division.

System Support and Configuration

• Develop a clear understanding of the CLM tool infrastructure - its modules and inter-dependencies. Utilise this knowledge, and prior SalesForce (or equivalent) experience to ensure all build planning takes into account any downstream/upstream impacts to the CLM + CRM system(s)
• Take a consultative approach during project design, developing a detailed understanding of the business use case, existing processes, and data. Work with stakeholders to finalise technical requirements.
• Partner effectively with the implementation partner and solution architects across various technology stacks to ensure a holistic build is reflected.
• Develop/ review architectural documentation support business requirements. Collaborate with multiple teams to mitigate issues affecting systems or business areas
• Perform smoke tests before releasing solutions to the business, optimising the build and eliminating bugs where possible.
• Support UAT by providing test cases for technical builds, including positive and regression testing.
• Provide actionable recommendations and communicate the impact of technical changes on business processes to stakeholders.

Skills & Competencies

Technical:

• 5+ years experience as a CLM Solution Architect, in an implementation capacity
• 3+ years SalesForce CRM/CLM product experience
• Experience supporting integrations across CLM/CRM/Invoicing technologies
• Advanced MS Excel skills
• Working knowledge of PowerBI and other reporting tools

Soft Skills:

• Results-oriented with strong independence, collaboration, agility, and adaptability.
• Excellent customer service skills with a focus on timely, thoughtful problem resolution.
• Strong interpersonal skills, comfortable dealing with employees at all levels.
• Ability to communicate effectively with both technical and business users.
• Excellent time management, multi-tasking, and prioritisation skills.

Qualifications / Experience / Education:

• 5+ years experience as a CLM Solution Architect, in an implementation capacity
• 3+ years SalesForce CRM/CLM product experience

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