Job Title
People Services Advisor, North AmericaJob Description Summary
This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS, Procurement and Accounts Payable functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.Job Description
POSITION PURPOSE
This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS, Procurement and Accounts Payable functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.
KEY ACCOUNTABILITIES
Responsible for one or more of the following:
- Entry-level HR Advisor in large and complex organization supporting US Employee base
- Responsible to provide Shared Services Tier 1 level support
- Knowledge and expertise of all HR matters across the entire employee life-cycle, from hire through retire and across complex business
- Respond to questions regarding standard HR procedures and practices to support Managers and Employees
- Advise and direct Managers on steps to correctly execute Manager Self Service (MSS) transaction in Workday
- Provide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, and email inquiries within required SLA.
- Collaborate and liaise with various stakeholders and HR Centers of Excellence, in order to support COE work within Tier 1.
- Provide guidance and support to Employees with full-cycle employee transactions in Workday
- Effectively manage workload within HR ticketing system
- Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Communicate successfully using multiple types of technology – email, phone, messaging, etc.
- Maintain direct ownership of tasks/projects
- Provide satisfactory and accurate answers/resolutions to employee’s inquiries and concerns
- De-escalate situations involving dissatisfied employees
- Provide updates, follow ups, and information depending on employee’s concern/issue.
JOB REQUIREMENTS & QUALIFICATIONS
- Associate Degree (Bachelor Degree preferred)
- 2+ years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience)
- 2+ years of experience in Senior Talent Coordinator role
- Experience with Workday
- Strong customer service skills
- Excel working in a very fast paced environment
- Organized; detail oriented; versatile
- Demonstrates self-direction and ability to work under moderate supervision
- Demonstrates ability to be a leader among peers, through mentoring and training new HR Advisors
- Proven critical thinking and problem-solving skills
- Exceptional interpersonal skills
- Demonstrates strong verbal/written communication skills
- Demonstrates sense of urgency, prioritization, flexibility, and adaptability
- Proven record of excellent internal and external customer service
- Ability to work independently and demonstrate ownership of job tasks
JOB PHYSICAL REQUIREMENTS
- Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day
- Regularly required to talk, hear, and use hands and fingers to write and type
- Ability to speak clearly and communicate information and ideas both orally and in writing
- Ability to read and understand information and ideas presented orally and in writing
- Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays
The compensation for the position is: $40,000.00 - $46,000.00
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
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