Job Title
Senior Manager - Sales OperationsJob Description Summary
This position will be responsible for managing our sales operations function, tasked with supporting our sales, marketing and business development organizations. They will oversee our customer relationship management (CRM) systems and own the hygiene and reporting on sales pipeline. They will also oversee the documentation of and compliance to our lead to contract process, and develop training on this process for new hires in the Commercial Operations and Business Development functions. They will partner with our heads of sales, segmentation, marketing, solution development, pricing and proposals teams to ensure that our front office operation are operating effectively and efficiency.Job Description
- Manage the team of sales operation associates
- Develop and implement sales processes for inside sales, business development, and other specialists/representatives supporting the lead to contract process
- Have ownership of sales data and systems, supporting data hygiene, data quality, data consistency, research and analysis of data
- Develop sales forecasts for sales and company leadership
- Identify upcoming rebids and renewals for whitespace analysis
- Identify deferred opportunities for reengagement
- Update and maintain regional alignment for reporting purposes and approval flows
- Collaborate with heads of other front office functions to identify and implement strategic business objectives, including optimization of existing sales processes
- Develop and oversee lead and opportunity scoring processes ahead of pursuit decisions (i.e. Go/No Go meeting)
- Develop and maintain playbooks for the lead to contract process (e.g. training manuals, process outlines, flow charts, job aids)
- Train new hires for inside sales, business development and other front office functions
- Identify customers and sales opportunities by analyzing sales and market data along with historic sales trends
- Create, maintain and manage software and automation tools to increase sales process efficiency
- Maintain and manage CRM tools to maximize opportunities and customer relationships
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $113,475.00 - $133,500.00
C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
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