Receptionist

Job Title

Job Description Summary

Job Description

This position plays a key role in delivering a high standard of front-of-house service within a corporate environment. As the first point of contact for clients, visitors, and internal teams, you will provide exceptional customer service, maintain a professional and welcoming reception area, and support day-to-day office operations.

Core Responsibilities:

• Provide high-quality customer service to both internal and external customers

• Meet and greet all clients/visitors in a friendly and professional manner

• Develop positive relationships with clients, management, and service providers

• Proactively assist clients and respond to recurring or sensitive concerns, in line with all site rules and regulations

• Respond to client and customer needs, coordinate resources, and proactively provide solutions and recommendations

• Respond to emails and answer calls in a timely and polite manner

• Manage the Reception store and notify the Facilities Coordinator when supplies are required

• Register, collect, and escort all visitors and issue/retrieve visitor passes

• Coordinate meeting room bookings, arrange meeting room stationery, and order tea/coffee or catering for business meetings as required via the on-site caterer

• Assist with event and meeting venue set-up and coordination as requested

• Handle mail: collect, distribute, and send mail/packages; book couriers; and maintain records for invoicing purposes

• Report all Facilities and Health & Safety issues to the Facilities team

• Monitor outsourced contractors on an as-needed basis for safety and security purposes

• Ensure the reception area is clean, tidy, and presentable at all times

Qualities and Personal Attributes:

• Experience working as a receptionist in a corporate or hospitality environment

• Extremely strong customer service skills

• Strong anticipation and analytical abilities, with problem-solving aptitude in a busy environment

• Excellent communication skills and the ability to interface at all levels

• Proficient in Microsoft Office and commonly used IT programmes (e.g., Teams)

• Awareness of workplace safety and health practices

Working Hours:
40 hours per week. Core hours are 8:00am to 6:00pm, Monday to Friday, worked in shifts across the team. Occasional out-of-hours work may be required to support events.

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