Receptionist

Job Title

Job Description Summary

Job Description

Receptionist

Ballsbridge, Dublin

We are excited to offer a fantastic opportunity for a Receptionist to join our team at one of our newest client sites in Dublin, Ballsbridge.

As the first point of contact, you will play a key role in delivering exceptional front-of-house services, providing a warm and professional welcome to both visitors and colleagues. Your role is vital to ensuring smooth operations and maintaining the highest standards of customer service.

Key Responsibilities:

• Greet visitors and colleagues with a professional, friendly manner, ensuring they are signed in as per the property’s procedures.
• Escort clients to their hosts promptly and efficiently.
• Manage meeting room bookings via phone, email, or in-person requests, ensuring all details are recorded accurately.
• Maintain a clean, organized, and welcoming Front of House area; report any issues promptly through the Help Desk system.
• Coordinate with the onsite catering team to ensure all requests are fulfilled accurately and on time.
• Ensure meeting rooms are well-stocked with necessary supplies (pens, paper, etc.) and prepared for meetings or events.
• Communicate any key visitors or events to the Facilities Manager in advance.
• Assist with the preparation of meeting rooms, ensuring all catering and refreshments are set up on time and the room is left tidy for the next session.
• Answer all internal and external calls promptly and professionally, transferring or forwarding as necessary. Take and record messages accurately.
• Contribute to a collaborative, team-oriented culture by sharing best practices and participating in regular meetings.
• Adhere to all Health & Safety and security protocols, as well as client and Cushman & Wakefield procedures.
• Perform daily floor walks to ensure all facilities (lighting, cleanliness, IT equipment) are functioning properly, reporting any issues to the relevant helpdesk.

Required Skills & Experience:

• Strong customer service background with a focus on delivering exceptional experiences.
• Excellent communication skills with a polite and confident telephone manner.
• Ability to work efficiently in a fast-paced environment while managing multiple tasks.
• Proficient in Microsoft Outlook, Excel, and Word, and comfortable using booking systems.
• A solid educational background with a keen eye for detail and professionalism.
• Prior experience in a customer-facing role is essential, ideally in a front-of-house or receptionist position.

What We Offer:

• Private Healthcare
• The opportunity to be part of a dynamic, supportive team.
• The chance to contribute to the smooth running of a prestigious client site.
• Ongoing professional development and training opportunities.

If you’re looking for a rewarding role in a dynamic environment where you can showcase your customer service skills and grow your career, we’d love to hear from you!

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