Customer Service Advisor

Job Title

Job Description Summary

Job Description

Customer Service Advisor

Global Occupier Services

Birmingham / Manchester / Leeds

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 52,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

We have a fantastic opportunity for an experienced Customer Service Advisor to join our market-leading Global Occupier Services team. This is predominantly a remote position, based from one of our dedicated UK offices in either Birmingham, Manchester or Leeds traveling into the office 1 day per week.

As a key member of our Helpdesk team, you will handle client requests, manage work orders, and support our internal teams to ensure timely, high-quality service. As a Helpdesk Agent you will be working with our Helpdesk and Facilities Management team to manage and coordinate building maintenance requests in properties across the UK, Europe and the Middle East.

We’re looking for somebody who brings a customer-first mentality, a keen eye for detail, and the ability to work well to deadlines. If you have experience in a helpdesk or customer service environment and are IT literate (using tools like CAFM, Microsoft, Teams, SharePoint, Excel), we would love to hear from you.

Essential Skills and Experience:

• Previous experience in a helpdesk or customer service role.
• Strong communication skills (written and verbal).
• A logical and methodical approach to problem-solving.
• Team-oriented with the ability to work autonomously.
• IT literate and comfortable using CAFM and Microsoft tools.
• Able to manage multiple tasks and work well under pressure.

Customer Service Excellence: Responding promptly to client inquiries via phone and email, providing solutions with a “right first time” approach.

Work Order Management: Log and track requests (both reactive and planned) to ensure adherence to agreed service levels and client expectations.

Collaboration: Work closely with internal teams, suppliers, and contractors to ensure seamless operations.

Reporting & Administration: Use CAFM system (Famis 360) and other software to monitor job statuses, generate reports and ensure compliance with health and safety regulations.

Prioritization & Problem-Solving: Effectively prioritize tasks, manage deadlines, and maintain strong attention to detail.

A Career with Cushman & Wakefield:

• Supportive Work Environment: You'll be part of a collaborative team that’s dedicated to achieving high standards of customer service and operational excellence.
• Career Growth: Cushman & Wakefield is committed to investing in your development, with regular feedback, training, and career advancement opportunities.
• Global Reach, Local Impact: With a presence in over 60 countries, you'll be contributing to a company that’s at the forefront of real estate services.

We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes. If you have any reservations about applying, please don't hesitate to reach out to your local recruiter for additional information

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