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People Services Team Lead, APAC

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Job Title

People Services Team Lead, APAC

Job Description Summary

The role will oversee and direct work for a dedicated team of HR Advisors within the Manila People Services, managing Human Resources operations, delivering customer-focused service for Tier 1 People processes, meeting SLAs and working on continuous improvement activities (process improvement including process automation & continued process transition from onshore People Services teams).

Job Description

  • HR Advisor in large and complex organization supporting APAC Employee base

  • Building, maintaining and leading a specialized team through effective recruiting, training, coaching, team building, and succession planning

  • Working alongside other People Services leaders to continuously develop & improve the shared service team

  • Partner with relevant key HR stakeholders to manage and develop standardized processes and procedures across the region, ensuring team compliance of local legislations

  • Overseeing a customer-focused administrative/transactional function that meets SLAs and KPIs

  • Developing, maintaining, and continuously improving processes, systems and technology, measurement practices, and metrics reporting for the broader People community

  • Ensuring the effective management of logged cases and ensuring the work of the team meets the required standards

  • Effectively dealing with escalated queries, ensuring any issues are dealt with in a prompt and professional manner

  • Providing input to all HR teams for updates and upgrades to products and systems

  • Maintaining confidential department records and office files in accordance with internal company procedures

  • Creating/editing written communications, reports, or other items daily

  • Maintaining direct ownership of tasks/projects

  • Creating and maintaining a culture that inspires and empowers the team

Requirements:

  • Bachelor’s Degree holder (4 years+)

  • Excellent understanding of HR issues, processes and procedures

  • In depth knowledge of transactional processes to enable interpretation for policy and guidance to customers

  • Knowledge of and experience with HR Services, including workflows / processes, hire to retire

  • Experience of working in a customer-focused environment, ideally working to SLAs

  • Experience of managing a team and ability to demonstrate achievement of performance and efficiency benefits through coaching and people development

  • Excellent verbal and written communication skills

  • Ability to balance demands and priorities

  • Ability to proactively identify opportunities to improve the service

  • Experience of working within a large and diverse organization

  • Experience of working with ServiceNow and Workday or other similar HR technology is desirable

  • Strong customer service skills

  • Demonstrates critical thinking

  • Effective interpersonal skills and problem-solving ability







INCO: “Cushman & Wakefield”

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People Services Team Lead, APAC

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