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Customer Services Agent

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Job Title

Customer Services Agent

Job Description Summary

The Customer Service Agent works across a wide variety of tasks and workplace services:

Job Description

General Customer Service

  • Meet and greet visitors proactively, with a professional greeting and smile

  • Guide visitors to the relevant waiting lounge or meeting room and inform host of the visitor’s arrival

  • Answer the phone with a professional corporate greeting within 3 rings

  • Manage individual and group inboxes responding to email queries promptly

Concierge Desk

  • Issue and collection of access passes for employees and visitors using the agreed registration system

  • Maintain the front of house/reception area and adjacent services such as meeting rooms, waiting areas, entrances, collaboration space, kitchen, and lounge areas to a high standard of presentation

  • Maintain and update relevant processes and guidelines to a central SharePoint location

  • Maintain an up to date list of BHP employees including (name, email, telephone, locker number and floor location)

  • Manage the requirement for inductions & photos for all new employees and store in central SharePoint

  • Provide content for the workplace newsletter articles and provide information relating to the Concierge space to inform employees

  • Ensure Concierge Desk coverage is in line with building operating hours agreed roster

Help & Support

  • Manage all requests regarding car park, floor locker, exercise locker and end of trip facilities promptly ensuring relevant systems are updated as required

  • Log tenancy and workplace related issues promptly via the agreed process and system

  • Direct visitors and provide solutions for their requirements as it relates to the workplace

Meetings & Events

  • Provide effective support and guidance to employees on the location and workplace guidelines for meeting rooms

  • Assist employees to access information relating to the booking of an appropriate event space and associated catering and beverage services for events

  • Assist with building tours and provide support with specialised room set-up/pack downs including the engagement of additional workplace support as required

  • Assist employees to access guidelines and procedures relating to the use of meeting room technology (AV/Polycomm) and assist with presentation set ups including connecting laptops, video and audio conferences using your basic understanding of in room technology as required

Distribution

  • Collect, sort and deliver courier, newspaper, subscriptions, and mail items from / to designated area at scheduled times

  • Coordinate the delivery of bulk deliveries such as marketing materials and adhoc stationery items by directing external delivery representatives to applicable storage areas

  • Assist with the engagement of courier services as required

About You:

  • Experience in reception or front line information exchange

  • Minimum of completion of year 12 High School.

  • Basic to intermediate Microsoft Office Suite







As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: “Cushman & Wakefield”

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Customer Services Agent

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