Operations Officer

Job Title

Job Description Summary

Job Description

What you will be doing:

• Provide administrative support for our tenant management services to tenants’ electricity and water accounts in commercial and retail buildings
• Carry out the daily operations in the provision of tenant management services
• Managing the Opening and closing of tenants’ electricity accounts
• Liaise with vendors and tenants for the Supply and Installation of meters to tenants’ premises
• Schedule and manage meter readings of tenant’s electricity and water usage
• Billing and collection of tenants’ accounts utility usage
• Co-ordinate with building management to manage tenants’ arrears and follow up actions
• Respond to customer queries and follow up with landlords and tenants to clarify and resolve any issues

You are:

• Minimum NITEC in Business Administration, Facilities Management, or a related field
• At least 1–2 years of relevant experience in tenant or utility account management, preferably in commercial or retail property
• Good understanding of electricity and water account processes, including billing, meter reading, and account setup/closure
• Strong communication and interpersonal skills to liaise with tenants, vendors, and building management effectively
• Detail-oriented with strong organizational and problem-solving skills

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions.

We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.