Workplace Ambassador

Job Title

Job Description Summary

The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.

The Ambassador will be responsible for a dedicated zone or building, acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness, so employees can be productive without friction or challenges. The Ambassador will function as the “eyes and ears” of the workplace - proactively identifying and solving issues before they pose a challenge to an employee.

We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

· Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding.

· Serve as the key point of contact for executives and their assistants for any needs, issues, and requests.

· Provide “White Glove” service to executives and other key stakeholders. Ensure prompt and efficient follow up on any issues or requests.

· Ensure service delivery is tactful and non-intrusive, while always being available to serve.

· Cultivate and maintain trusted relationships with end users and cross functional colleagues.

· Act as the first line of response to user questions, troubleshoot issues, and follow up as required.

· Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.

· Adhere to specific preferences for executives and fulfill personalized workspace requests.

· Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.

· Liaise and coordinate requests across multiple service lines or departments.

· Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.

· Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.

· Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.

· Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities

· Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.

KEY COMPETENCIES

1. Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels

2. EQ – Showcase exceptional emotional intelligence and empathy

3. Organized – Detail oriented, confident, self-starter with exceptional organizational skills

4. Proactive – Maintain a “can do” mentality with the ability to act with minimal information

5. Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen.

6. Professional – Project an approachable and professional image in personal appearance, manner, and demeanor.

7. Resilient – Ability to work under pressure, while acting in a calm manner

8. Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.

IMPORTANT EXPERIENCE AND EDUCATION

· Minimum of 3+ years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”